Sections
IT Help Desk Opening hours: Mo-Fr, 9am-3pm | SB.2.170 ☎ -2515 | |
IT Workshop Opening hours: Mo-Fr, 9am-12pm and 1pm-3pm | SB.2.188 ☎ -2122 | |
IT Media Technology |
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Tasks
- First level support: First level support: accepting service requests and incident reports, initial fault diagnosis and resolution, and escalating complex issues to second level support as required.
- Lending: Provision of projectors, conference cameras, notebooks, printers and monitors for temporary use, e.g. for conferences, training courses and events.
- Network device registration: Capture and registration of external and internal network devices.
- Smartcards: Generation and output of smartcards.
- Hardware consulting: Support for hardware-related questions about PC clients.
- Hardware repairs: Diagnose and fix hardware problems, replace defective components, and handle warranty claims with outside vendors.
- Hardware procurement: Creation of EasyBanf shopping carts from requirements from the IT portal incl. obtaining quotes.
- Device configuration: Acquisition of hardware, installation of operating systems (Windows and Linux) and software (centrally managed Windows clients), and printer configurations.
- Software installations for Windows-Clients: Installation and updates of software and support of the Windows group in the administration of Microsoft SCCM ("Softwarecenter").
- Hardware output: Output of the hardware ordered via the CIT.
- Disposal: Collection and disposal of discarded hardware.
- Printer support: Supply of consumables to the central printers, fault diagnosis, technical support and administration of the print server under Windows.
- Account management: Creation of Windows accounts, e-mail addresses, mailboxes and weblogins. Resetting of passwords and transmission of access data to the account managers. Initiation of account archiving and clarification of responsibilities. Administration of Linux groups and assignment of permissions for remote desktop.
- Ticket system: Administration of the ticket systems "Znuny", as well as training of the agents.
- Mailing lists/Mail distribution lists: Administration of the mailing list system "Listserv," creation and administration of mailing lists as well as Oracle mail distributors.
For the most effective way to get help, see our guide to IT incidents.
