via an email to the ticket system (windows-service at gsi.de). Installation of the Citrix Client With Citrix Workspace app, you are able to access to the Windows Terminal Server from outside the GSI Windows [...] Windows domain. In this way GSI Windows environment (data, e-mail, SAP, etc.) is available. To establish the connection, client software must be installed and configured on the device. The Citrix Workspace [...] available for all standard operating systems at GSI: Windows There are different ways for software installation depending on you are located inside or outside the GSI domain: inside - The software is available